Contact us

Contact us


Intacte Hair will offer free returns within 60 days of receiving our product(s) on condition that the products haven't been opened, worn or tampered

All Intacte Hair extensions come sealed with a security void label. Once opened, the hair cannot be exchanged or returned for any reason. This is according to Regulated Hygiene Laws, hair extension returns and exchanges must have the seal intact and not broken, no exceptions can be made. 

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Yes, we do. INTACTE Hair has a satisfaction rate over 99.8%. However, our goal is to strive for 100% satisfaction for every customer who uses our product. That's why we offer the most generous warranty in the industry. 

Intacte Hair offers a 6-month Quality Warranty against any manufacturing defects. Once a manufacturer's defect is confirmed, we offer free or prorate replacements for orders within the past 6 months.

Click Here to view our full warranty policy.

We will process your order within 24 hours. Standard delivery usually takes around 5-8 business days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Click Here to view full shipping information.