Introducing
WARRANTY POLICY
What is your warranty policy?
Since the launch of our "Primary Cutting Remy Hair", INTACTE Hair has a satisfaction rate over 99.8%. However, our goal is to strive for 100% satisfaction for every customer who uses our product. That's why we offer the most generous warranty in the industry.
Intacte Hair offers a 6-month Quality Warranty against any manufacturing defects. Once a manufacturer's defect is confirmed, we offer free or prorate replacements for orders within the past 6 months.
What are not considered as manufacturer defects?
The following cases are not considered as manufacturer defects:
- Damage resulting from failure to follow Intacte Hair's training guides and manuals, guides on proper use and customer maintenance, and application techniques, instructions, and methods.
- Damage resulting from physical damage to the product by the customer.
- Damage resulting from improper use of the product (chemically processing, lifting, coloring or treating the extensions, applying heat to the adhesive tabs, cutting the adhesive tabs, cutting Hand Tied Wefts).
- Damage resulting from attempts to repair or modify the product.
How does the Warranty work?
- If the stylist believes there are manufacture defects, please file a claim through info@intactehair.com. Please use "file a warranty claim" as the title of the email, and the content should include photos and text descriptions of the problems.
- Once we approve the claim, please return the hair with our instruction.
- We'll have a full inspection of the returned hair. Once the inspections are done, we will send you replacements for free or with a deep discount.