Privacy Policy

This Privacy Policy describes how intactehair.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@intactehair.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our processor Shopify.

• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Order information

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our processor Shopify 

• Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

 

Sharing Personal Information

• Within Intacte Hair. We may disclose certain of your personal data to Intacte Hair’s current and future parents, subsidiaries and affiliates under common ownership or control of Intact Hair and its respective personnel (such as our customer service team) who need to know the information for the purposes described above.

• Vendors, Consultants and Service Providers. We may use vendors, consultants, and service providers acting on Intacte Hair’s behalf to perform some of the services described above, including for order fulfillment, customer service; web hosting, analytics, advertising and related services; and payment processing and fraud protection. For example, we use Shopify to deliver our websites and provide our Services to you. For some categories of data, Shopify also handles your data for their own limited purposes such as for risk and fraud screening and related use. For more information on how Shopify handles your personal data see their privacy policy. Our vendors, consultants and service providers may change over time, but we will use trusted service providers who we require to take appropriate security measures to protect your personal data in line with our policies. We only permit them to process your personal data for specified purposes and, as appropriate, in accordance with our instructions and the provisions of this Policy and applicable law.

• Business Partners. We may share information with our partners in connection with offering co-branded services, selling or distributing our products, or engaging in joint promotions or marketing activities. 

• Professional Advisors. We may share information about you with our professional advisors, including our accountants, auditors, lawyers, insurers and bankers in connection with the kinds of corporate transactions described below or in connection with the management of all or part of our business or operations. 

• Data Providers. We may use data providers such as Oracle, Epsilon and Wiland, with whom we share limited information about our customers in the United States and Canada (“Data Providers”) including customer names, addresses and transaction history, so that these Data Providers can help us identify individuals in the United States and Canada most likely to be interested in our direct marketing communications. Our Data Provider’s use of this information is subject to their own privacy policies, which generally allow them to share the information they collect with other customers. You can learn more about how our Data Providers collect, use and share personal data and your choices for limiting how they use and share your personal data, by visiting the following web pages: Oracle, Epsilon and Wiland. If you prefer that we not share your personal data with our Data Providers, you can notify us at any time by using the contact details below. 

• Advertising Companies. We work with third party advertising companies (such as advertising networks) to serve advertisements on our behalf or to understand how our ads are working and analyze their performance and online interaction with them, which helps us improve our targeted ad campaigns. For additional information, see the "Advertising and Analytics Services Provided by Others" section.

• Other Third Parties. In certain limited circumstances, we share and/or are obligated to share your personal data with other third parties, where we have a good faith belief that such sharing is necessary, including (a) to comply with our obligations, enforce our policies and contracts, or establish or defend a claim; (b) to respond to your requests; (c) cooperate with law enforcement investigations or a legal process; (d) to detect and respond to actual or suspected loss or harm and to protect your, our or others’ rights, property, health or safety; (e) if we believe that access, preservation, or disclosure is otherwise necessary or advisable; and/or (f) with your consent and at your direction.

• Other Users. Any content you post on our website, such as when you provide a product review or post other user content, may be publicly posted on our website and other websites. Other users may be able to see your name or other information about you that you post.  Please be careful when posting information publicly to not share unnecessary personal data.

• Business Transactions. In connection with, or during negotiations of, any merger, joint venture, sale of company assets, financing, or acquisition of all or a portion of our business, assets or stock by another company (including in connection with any bankruptcy or similar proceedings), your information may be shared, sold or transferred as part of such a transaction as permitted by law and/or contract. Should such an event occur, Intacte Hair will endeavor to direct the transferee to use personal data in a manner that is consistent with the Policy in effect at the time such personal data was collected. 

• Aggregated, Anonymized or De-Identified Data. In certain instances, where permissible under applicable law, we may also share aggregated, anonymized or de-identified information that cannot reasonably be used to identify you with third parties at our discretion.

Using Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Your rights

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: 

Last updated: 2022/11/28